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Carlos O's Bio:
Carlos was born and raised in Westchester and loves to stay active. He plays all types of sports. Carlos is a very optimistic individual who enjoys his job and spending his free time with his family.
Greenwich, CT
Greenwich, CT
Service is excellent. The rep, Carlos, communicates clearly and coordinates and maintains contact well. However, I was given a window of 8am - noon and he didn't arrive until 11:50am -- and then did not have have the necessary equipment to complete the job. He has to return next week.
- Richard Wolf
Norwalk, CT
Carlos did a great job ,extremely professional he looked over the doors before he started ,and pointed out the problem areas before doing a required inspection. That done he gave a detailed item cost. Very efficient and finished in a timely manner, and cleaned up when done. Would recommend him to all that needed work done.I was very happy.
- Terry Lupo
Norwalk, CT
I called early in the week after having difficulty with my Garage Door opener. Carlos arrived and immediately introduced him self in a very friendly way/ Carlos knew the solution and cleared up the problem. As the former National Sales Manager of a major US Company. I have to remark on Carlos and his approach to the job at hand. His knowledge of the technical aspects were apparent. He had a nice balance of discussing the problem and selling his company's services. Not pushy but was very courteous ( I am 91 years old) and made the conversation very comfortable. Doug, you have a good one with Carlos. lots of luck in the future.
- Ben Wilson
Stamford, CT
One of the best service technicians I've had at my house. Carlos Ortiz and his technician called and let me know when they will be arriving and let me know they had 1 customer ahead of me and called me as soon as they were finished to say they were on their way. They even asked me if I would like coffee from the deli. I've never had a service tech ask that. Their work was excellent. I had a spring that broke as well as old pulley, hinges and rollers that needed replaced. All parts were available on truck and work was completed within a few hours on a very hot day! I highly recommend Carlos and Precision Door!
- Sharon D'Arinzo
Hi Sharon! Thank you for leaving a review! Our technicians arrive with a fully stocked truck so they always have the necessary parts and tools to fix your garage door that very same day! Thanks for choosing Precision!
Greenwich, CT
Carlos Ortiz was beyond wonderful. He explained our complicated problem and solution in detail so that we "seniors" could understand perfectly. He had such patience. When the job was done, he made sure we understood how everything worked with the new controls. He was kind and personable. Rare to find a work person so efficient and nice, too! Thank you.
- Joan Mann
Hi Joan! Thank you for taking the time to leave a review about your recent experience with Precision! We love to hear about the impression our technicians make when they're helping a customer! We look forward to helping with any future garage door repairs.
Ossining, NY
Carlos and crew were timely, professional and thorough. I would highly recommend Precision
- Bruce Hoskins
Product:
Technician: Carlos O
Fairfield, CT
precision has lots of positive reviews. They are great to deal with. Very efficient in setting your appointment and great communication. Carlos was great to work with and did a really good job. I highly recommend them
- Jeffrey Hunter
Hi Jeffrey! Reviews like this help homeowners know Precision is a name you can trust for your garage door repair. Thank you for choosing Precision!
Stamford, CT
So happy with the service. Our door refused to open, but we were just expecting to get the mechanism replaced so that it would operate as before. Instead we ended up with a an upgarded product - I had no idea that a garage door could actually open quietly. All the work was conducted professionally (Carlos was great), on a timely basis and with the price initally quoted being the price we actually paid.
- Sally Nabar
Hi Sally! Thank you for leaving a review! A new opener can really improve the quality of your garage door system! We look forward to helping with any future garage door needs.
Fairfield, CT
Carlos and Eddie did a great job repairing one of my garage doors. They were on time, explained everything in advance, gave me an estimate, and reviewed the work when they were finished. Very professional..I would highly recommend Precision, Carlos and Eddie.
- Bill Pellegrini
Hi Bill! Thank you for choosing Precision! Reviews like this help homeowners know Precision is a name you can trust for your garage door repairs. We look forward to helping with any future garage door needs.
Stamford, CT
Great company and customer service. Very trustworthy. Carlos was awesome!
- Moira Colangelo
Hi Moira! Thank you for leaving a review! We love to hear about the impression our technicians are making on homeowners while servicing their garage door. We look forward to helping with any future garage door repairs.
Norwalk, CT
Hire this company. Carlos the technician was excellent! He called before he arrived to tell me that he was on his way. Very polite and knowledgeable. Carlos assessed my garage issues and went over the cost for my approval. He was meticulous and now my doors work like new. He lived up to the company name -Precision. Precision is my company for all of my garage door needs from now on.
- Mark Baharian
Hi Mark! Glad to hear you're a satisfied new customer! We appreciate you taking the time to leave a review about your experience with Precision! Reviews like this help other homeowners looking for garage door repair know that Precision is a name you can trust!
Norwalk, CT
Very friendly & professional service A++
- Steve Wargo
Stamford, CT
Carlos Ortiz, was on time, discussed the problem,went over all the details and pricing before starting the repair. Couldn"t have been more courteous. An excellant employee representing your company.
- Silvio Mandara
Hi Silvio! Explaining different repair options before starting any work allows homeowners to make a decision they are happy about. Thank you for taking the time to leave a review. We love hearing about the impression our employees make when helping homeowners with their garage door repair.
Norwalk, CT
On Friday, a cable broke upon closing the garage door. I called Precision and Kelly was most helpful getting a technician scheduled as soon as possible. An appointment was scheduled for the next day Saturday. They kept me updated regarding when the technician would arrive. Carlos arrived and was very pleasant. He checked the operating system and told me that unfortunately a lot of the hardware was showing lots of wear and tear. Of course the estimate to fix everything was much higher than I expected (an unforeseen expense). He offered me a "senior" discount which I qualified and it brought down the cost. He replaced what was needed and then made sure I was satisfied. Very happy with the service and VERY pleased with Carlos. Just wished because I was a return customer that a "loyalty" discount could have been offered as well.
- Darli Ebling
Hi Darli! Thank you for leaving such a wonderful review about your recent experience with Precision! Customer satisfaction, from the very first phone call to the garage door repair is very important to us! We thank you for being a loyal customer and look forward to helping you in the future with any other garage door needs.
New Canaan, CT
Was able to arrange same day service. Carlos arrived early in the window and explained the problem (excessive use) and the solution which amounted to the replacement of worn major parts ie spring, cable, bearings etc. and restored functionality. Thoroughly impressed. Would highly recommend if given the opportunity.
- David Duncan
Hi David! Same day service allows us to assist homeowners who have immediate needs or schedule restrictions, and we're so happy we were able to come out to help with your garage door repair! We look forward to helping you in the future.
Greenwich, CT
I thought I had a remote problem ... it turns out the springs were worn, the cables rusted and .... heaven knows what else. The technician, Carlos Ortiz, was knowledgeable, super pleasant and fixed it all. Awesome !!! Thank you, Precision ....
- Amy Elliott
Hey Amy! Doing a full inspection of your garage door and offering suggestions eliminates the need for us to come to the property twice! Plus it saves you time and money! We look forward to helping you with any future garage door needs.
Stamford, CT
Friendly and professional staff. The technician showed up and fixed our problem quickly. I would be happy to recommend Precision to friends and family. Thank you!
- Jill Kaplan
Thanks for the review, Jill! We know your time is important so our technicians work quickly and efficiently without sacrificing quality. Thank you for choosing Precision!
Greenwich, CT
Fast courteous service Carlos was a pleasure to work with - will do business again
- Marie Norton
Thanks for the review, Marie! We love hearing about the impression our technicians left on homeowners. Thank you for choosing Precision Garage Door!
Norwalk, CT
I had an issue with my garage door not opening or closing after having to manually operate. Carlos fixed it in no time, was very professional and answered all my questions. Thank you for great service. I will not hesitate to contact you in the future. I really appreciated all the email and phone contacts prior to Carlos' arrival too. It was very considerate.
- Roxanne K
Thanks for the review, Roxanne! We know your time is important, so keeping you updated about the arrival time of your technician helps you make the most of your day. Thank you for choosing Precision for your garage door repair.
Greenwich, CT
Very nice service person. Fixed our garage door opener and took rider for new garage door. The only downside is that we may have to wait 4 to 6 weeks for new door.
- Norman Rognalsen
Thanks for the review, Norman! We're looking forward to installing your new garage doors! Thank you for choosing Precision for your garage door needs.
New Canaan, CT
While I appreciate you were open on Saturday and could schedule a service call on a Sunday, no one asked me when I scheduled the service call and I didn’t think to know that my doors are 9’ x 9’. I was informed on arrival that you don’t service doors more than 8’, so it turned out to be a waste of time and money. The service tech was kind enough to recommend a Liftmaster 893 Max to replace my current Liftmaster remote opener which is no longer working. He showed me one in his van, but apparently couldn’t or wouldn’t sell to me. So I’m ordering from Amazon.
- Doug Winter
Greenwich, CT
Carlos Ortiz, our technician, was very professional, knowledgeable and did an excellent job on our garage door repair. He was also very pleasant and polite. We would highly recommend your company to everyone.
- Kevin Sheridan
Norwalk, CT
Carlos was excellent to work with. He did a through inspection, explained everything to me in a way I could understand and made his profession recommendation. He was extremely professional and personable. I felt comfortable having him in my home. Precision sent emails and texts reminding me of appointments and sending a picture of the technician that would be arriving at my home. Very nice touch!
- Caryn Zita
Greenwich, CT
The technician was prompt and professional. He identified our problem and fixed it in the same visit. In addition, we received a full assessment of our doors and proposals for future needs. Five (5) Stars!!!!!
- M Hilson
Fairfield, CT
The quoted prices were very high. And they charged a service fees not previously disclosed while other companies give free estimate.
- Gordon Yin
Stamford, CT
Your technician did an excellent jop. Very professional.
- James Popper
Norwalk, CT
I had an emergency regarding my garage door later Friday afternoon . I called the company I had used in the past and they couldn’t come until Monday. Precision garage doors came out Saturday morning. Carlos arrived and was great. Took pictures and let me know what was going on. I couldn’t be happier with his professionalism and ability to work till the job got done!
- Linda Pappa
New Canaan, CT
Great service. Our sensor eye was not working, and Precision sent someone within 24 hrs. Carlos was fantastic - knowledgeable, efficient and very pleasant. Had the system fixed, completed a service check, and helped me reprogram a remote.
- susan brown
Stamford, CT
Carlos kept me updated on when he could arrive at my property and was very knowledgeable in explaining what the issues after inspection. He was able to replace the broken parts quickly and finished his job in the time he estimated to take. I am very happy with his service.
- EDWARD MA
(203) 297-8907
(203) 297-8907(914) 215-1933
(914) 215-1933(845) 288-4589
(845) 288-4589(845) 288-4609
(845) 288-4609(845) 288-4592
(845) 288-4592
Easy to arrange service call; email and phone call 20min before arriving; technician Carlos Ortiz was very knowledgeable regarding the issue and found an issue with fraying cable that I had not been aware of. Explained the process for making necessary correction; worked quickly and efficiently. Related in a very polite and friendly manner. If I have issues in the future will definitely ask for "Carlos"!
- William H1rn