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about Precision Door
Precision Door of the Tri-State Areahas received 1368 reviews, averaging 4.92 Stars:
White Plains, NY
Norwalk, CT
Travis T is the technician who arrived at my home this morning, right on time, to service my non-functioning garage door opener. He worked in a freezing cold garage on a day where the outside temperature is zero degrees without a complaint and installed a replacement garage door opener (our old one was 16 years old) in less than an hour. He explained our options before he got started, did not apply any pressure to make any particular choice, and left us with a perfectly running door opener, key pad and remote at a reasonable, affordable price. I would not hesitate to recommend Travis and Precision Door Service to friends and relatives. As a matter of fact I sent Travis to visit my next door neighbor who called me when he saw the truck in my driveway because he has been having problems with his garage door as well.
- Art Misita
Product:
New Rochelle, NY
The technician was knowledgeable, courteous, helpful so I didn't mind going from repair to replacement. I even liked the way it looked.
- Blanche Zimmerman
Product:
Greenwich, CT
Brian B. was very good. He was professional in both product knowledge and customer service. We were very pleased -- I think he got a referral from someone we introduced him to this morning.
- Peter Kearney
Product:
Stamford, CT
Great experience - all questions answered intelligently - technician explained the problem and solution thoroughly before starting. clean up - spotless. Technician very friendly, courteous and professional, overall excellently job. a 110 percent rating.
- Pauline Wright
Product:
Greenwich, CT
Excellent service by your technician and very professional. Took care of our garage door problem very quickly. Thank you 5 stars
- Craig Huber
Product:
Yorktown Heights, NY
First class service from scheduling the appointemnt through the service provided by technician Rick Co and Ass't. Rick was very informative and timely. My experience was professional and positive. I would highly recomend your company.
- Dennis Flaherty
Product:
Stamford, CT
We called Precision when our garage door opener quit unexpectedly on a Saturday afternoon. It happened to be one of the coldest weekends we've had so far this winter. I was excited to learn that their technicians work on Sundays at no additional charge. Brian came the next day, after calling to let me know he would be running late, and again to tell me he was on his way. He arrived when he said he would, was extremely polite, and gave us his opinion regarding repairing versus replacing our 13 year old unit. We opted to replace and Brian set to work in our freezing garage for 1 1/2 hours to get us working again. We were 100% satisfied with our experience and will definitely call Precision to replace our other door (when it is warmer weather, of course!). Thanks Brian and Precision for making our experience a good one. Patricia Pavlov
- Patricia Pavlov
Service Provided:
Product:
Service Technician Team : Leo R
New Canaan, CT
I am a return customer for Precision. Their workers are polite and knowledgeable and go the extra mile to see that the job is done correctly. A very good company!
- Kit Devereaux
Product:
New Rochelle, NY
I called precision based on my neighbor's positive recommendation, and I was not disappointed. The technician, Brian B. was prompt, knowledgeable, and informative.
- Anthony Imperiale
Product:
Ossining, NY
First-class customer service and Rick, our technician, was spectacular!
- Charles Caldarola
Product:
White Plains, NY
Great Work. Next Day service. Assessed and fix during the winter-The best. Thanks,
- Pantelis Trataros
Product:
Fairfield, CT
Very pleased with the speed and efficiency of this company. I called to report that our garage door was broken. The tech arrived within one hour, diagnosed and fixed the problem within one hour. The technician was pleasant and professional and informing of every step. HIGHLY RECOMMEND
- Penny Lyons
Product:
Norwalk, CT
I was amazed seeing how cold it was (15 degrees)that he did the work in a timely manner and was very cooperative. It was very difficult to find fault with any of his work. I would recommend him again. I have 4 garages in four houses. I will keep your name.
- Joseph Lazzaro
Service Provided:
Product:
Service Technician Team : Leo R
Fairfield, CT
Travis was very efficient, knew his business well and had the door repaired within 30 minutes. Thanks Travis!
- John Webb
Product:
Fairfield, CT
Precision called me 15 min ahead of time. Mr Justin arrived right on time and was done in about 10 minutes! He was curtious and professional and very nice to talk to. I will use this company again.
- Arnela Ten Meer
Product:
Stamford, CT
Travis and Paul showed up precisely on time, they quickly diagnosed a series of issues with the garage door and I was amazed when they said they had all the parts they needed to fix a rather old, antiquated opener on the service vehicle. While I had a nice warm cup of coffee, they recabled one track, replaced a broken pulley, replaced and rewired a remote opener and made all the adjustments needed to get it all running perfectly. Precision is now my go-to company for garage door issues. A perfect service experience.
- Bill Clifford
Product:
New Canaan, CT
The technician arrived within one hour of me making the appointment! The service was excellent and efficient. If I have one small gripe, it would be that it's clear you use a telephone answering service used, which wasn't very knowledgable. Once I was put through to your company the operator was also not very familiar with the Angie's list promotion and I had to explain it a few times. That said, to have the service booked and completed on the same day is pretty amazing.
- Richard Tan
Product:
Stamford, CT
Excellent response time, excellent quality of work, wonderful technicians! I highly recommend this company!
- Charles Miller
Product:
Greenwich, CT
Fastest service response time in the history of service calls! I placed a call to Precision and within 5 minutes I had received confirmation of my appointment AND a call from technician Darren O. Darren was at my house within 10 minutes of my initial call to Precision. Darren took care of the issue with my garage door within moments and inspected my garage door. I still cannot believe how fast this was taken care of. I will definitely use Precision again in the future. I will also tell everyone I know how great my experience with Precision was!!!
- Jane Lehn
Product:
Greenwich, CT
Your service is very fast and attentive which is appreciated. however I WAS NOT INITIALLY TOLD MY FULL OPTIONS AS TO PRICING OF NEW MOTORS AND THEREFORE DECIDED NOT TO SPEND THE MONEY AND RETAIN THE OLD WHICH LOOKS TERRIBLE.
- GEORGE NOVA
Mr Nova, Thank you for the feedback. Sounds like we mishandled the situation. Please call me direct at 1888-490-8700. Sounds like you still haven't solved your problem and I would like to rectify the situation.
Product:
Greenwich, CT
I usually do not write these comments for every service I receive, but I believe firm has earned it's five stars! I have used this company three times. Ones to install an old garage door I got from a friend. That door lasted 15 years. They ones fixed a few rollers and stuff. This time the whole thing needed to be replaced with new. Your prompt and attentive service is flawless! Production time of a few weeks is acceptable and the cost was very competitive. Your installation crew (Greg & Paul) did a great job, fast and efficient. The door looks and works great! Only thing I would correct with this firm is it's name. It should be called Five Star Overhead Precision Door Service, because they have earned the name…I recommend them with no reservations..
- Victor Samuelsen
New Rochelle, NY
Brian was very professional and personable. He gave options for us to choose from (repair vs new motor) and explained the benefits of both. He called to let us know he was on his way, and worked efficiently. As he was leaving our trash truck came by...Brian brought our trash cans in from the street. All around excellent service!
- Hope Hickey
Product:
New Rochelle, NY
Travis was early, efficient and friendly. The work was neatly done. There was no mess. Everything was explained simply and concise. I will recommend Travis and Precision.
- Glenn Slaby
Product:
Fairfield, CT
Travis was great. Arrived on time called ahead to confirm. He explained our options and answered our questions with professionalism friendly quick and efficient Thank You.
- Woodrow Gaskin
Product:
Fairfield, CT
Travis came out Saturday morning...he called 15 minutes before he arrived...and then showed up exactly on time...totally professional....knowledgeable...and personable...this is what customer service is all about...the job was done in a perfect amount of time....every part of this experience was excellent...wish the rest of the world was like this!
- Brad Corbelli
Product:
Fairfield, CT
Our garage door openers had stopped working, so we were locked out of our garage. Our technician was Travis, and he did a great job getting us into our garage, giving us new remotes, and install a keypad. Would definitely recommend the company to anyone in need of this service.
- Abigail Lorge
Product:
Stamford, CT
Fast and easy the men were polite and courteous
- Randy Hoffman
Product:
New Rochelle, NY
Brian was professional and knowledgeable and quick!!! Thank you so much for resolving our problem so quickly.
- Maria Sanchez
Product:
Fairfield, CT
Travis was friendly and explained the problem to me
- Kelly Bakonyi
Hi Kelly, Thank you for your short review. Many times understanding the problem is the key to customer satisfaction. We work hard at training the technicians to educate the homeowner. I'm glad Travis took the time to do this to your satisfaction. Best wishes Doug
Product:
(203) 297-8907
(203) 297-8907(914) 215-1933
(914) 215-1933(845) 288-4589
(845) 288-4589(845) 288-4609
(845) 288-4609(845) 288-4592
(845) 288-4592
Definitely 5 stars! Leo , the technician , is such a nice and knowledgable man. Great service ! Thanks !
- Diana Delfino