Garage Door Repair in Westchester, NY - Page 2

Stephen Denaro

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have to write this review since I got such great service. I called up for an appointment and they had appointments available right away as of the week I called (in today's day and age this is not super common). The person on the phone that I spoke to, Hilal, was very courteous and helpful. She answered all the questions I had and was nothing but great. The technician I had, Luke Stachura, could not have been better. Answered any and all questions (and I had a lot), and took care of everything I needed done with the utmost efficiency and professionalism (while it was about 97 degrees out as well). For reference, the services I got performed were a garage door hardware rebuild (new springs, pulleys, and vinyl rollers installed that were much quieter) as well as two new garage door openers installed for both garages. The service was definitely not cheap, but did not feel overpriced for the work being performed and I could not be happier with the results. Thanks again Hilal and Luke (and precision of course)!

Arthur Goldstein

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Well done . Very satisfied with working with Precision’s entire team . Doug was outstanding, thorough, patient with my questions and he has a calm smooth presentation. Thanks Arthur

Andrea Zaretsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Best Experience I ever had with a company. Joey Resto was great. Called me in the morning and let me know the timeline (even offered to bring me coffee when he was on his way) Gave me three different options with different prices. He was extremely polite, and knowledgeable. Once I agreed to the one of the options the work was done immediately and job was completed in no time. I wouldn't hesitate to recommend this company (especially Joey!)_

Mike Handley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Joey was very meticulous during the installation process. He explained our options clearly and performed a great job explaining the new features and use of them.

Donald Koppel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service and repair work.

Lisa Kelly

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Julian was knowledgeable and pleasant. He advised us on what needed to be replaced and what didn’t. This was our first time using the company so I didn’t know what to expect but I am now very confident they are experts. The estimate given on the phone for the repair matched what I was charged.

Michelle Lang

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tino was very professional, knowledgeable and courteous. My second time using this company!

Bruce Hoskins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Carlos and crew were timely, professional and thorough. I would highly recommend Precision

Paul Dalle-Molle

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt service, excellent call center, and a serious attempt to help us fix the problem DIY before scheduling the service call.

Frances Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician Orentino Arrived on-time was very professional and courteous. He explained everything that needed to be done and gave me options Great job from beginning to the end Thank you Orentino

Barry Spitzer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Promptly arrived and very efficient tech. Looking forward to our new door. Great communication from company as well

Adam Chandler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tino came by to assess a garage door at my new home that hasn't been updated or touched in probably 40 years. He was personable, extremely knowledgeable, and gave me a clear outline and a ton of useful information for a very tricky job.

Stephen Trombetta

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your man LEO was excellent explained all options did the work profesinaly very pleased would recommend highly

Karen Santoro

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I somehow lost my comments, so if the other one actual got sent sorry for duplicate but I wanted to insure that you got my review. Right from the start of placing a service call to the completion of the job, I cannot find anything negative to say. Joey my service tech was a very warm and personable young man. He explained step by step what he did and what my options were. It was not a hard “sell” as most people try, and I appreciated that. It was really a no brainer to actually get a new system since my current one was on borrowed time. So actually I saved money by being proactive. I know how hard it is to find techs since we have an HVAC company and I surely would value Joey. He called a couple of times to keep me informed when he would be here and also offered to get me a cup of coffee! How sweet was that! He was very thorough and knowledgeable and presented himself very well. I thank you for your service and would not hesitate to refer your company in a heart beat!

William Voll

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Leo was able to quickly ascertain my garage door problem. I was confident that I was going to get good honest service - and I did!

Jack Billig

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician, Joey Resto, was excellent. He was warm, friendly and very professional. He explained everything: the problem we were having, why we were having it and alternate solutions. He worked conscentiously and cleaned up well afterwards. He took time to clearly explain the new garage opener mechanism, its features and operations. We were very pleased with the repair and replacement experience, Precision Door Service and the Technician, Joey. They and he made an unfortunate situation, a needed major repair, very acceptable.

Jessie Mabutas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician, Joey did a good job in analyzing the issues of our attached garage, adequately explained these to me and provided me with some options on how to resolve these taking into account my plans for the house, the cost, and improvements. So I was happy with that. He was also very courteous, knew his job well, and took the time to work on the garage and not rushing to finish. He also was receptive to my ideas and responded to my questions. And he has all the materials in his van so I thought that was a very efficient way of working. I would recommend Joey and Precision Garage, whose flyer I found in the mailed in ads. Thank you.

Marsha Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Right On time. Called before to give me a heads up. Nice technician ( Leo). I like that Precision sends a short bio and photo of person who is coming.

Brenda Holt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was very professional and explained all my options throughly. I would definitely recommend this company

Jim Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

After the need to schedule an additional installation appointment, the work was finalized and the results quite satisfactory. Regardless of the rescheduling issue, interactions with the Precision management, office staff and on-site service agents were always professional and personable. Should we have any additional garage door needs, we would not hesitate to contact Percision in the future.

Franecis Pellegrino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Lucas :Great service and technician was courteous polite neat and very knowledgeable and helpful

Donna Wade

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used Precision in the past and they were equally professional, thorough, efficient, and not too expensive. When I had to call again, that did not change. The technician was absolutely knowledgeable respectful of my home and very very thorough in his repair.

Eldo James

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike Ganning was excellent during his visit to my house troubleshoot some minor garage issues and also quote me on a replacement garage panel. Very pleased with the service and the way he interacted.

Dorothy Lakner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On the recommendation of a neighbor who had used Precision, we had a new garage door opener installed recently. We got an appointment within days of our inquiry and the whole service itself only took a couple of hours. We loved that Precision sent us an email with both a photo and some information about our installer before our service. He was an absolute professional who explained carefully all the attributes of our new opener. We could not be happier with our new, much quieter and updated garage door opener and would heartily recommend Precision.

Frank Palazzo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door Service of Westchester County is an outstanding company, they go above and beyond in customer service. You will know everything you need to know about the company and your service representatives and technicians even before they arrive. These professionals will take all the time you need to explain and fix your garage door issues. Mike Ganning and Julian Zivan both represented the company well, their customer service was outstanding, they will keep you informed, no need for you to wonder and even have to call the company to follow-up, they will follow-up with you. Honestly, this is one company that does customer service right.

Stuart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision installed a new Liftmaster garage door opener, belt drive, key pads and remotes. The technician was highly professional, friendly and took the time to patiently and clearly answer all our questions, explain all the new features and controls and make sure our WiFi setup worked. We are very satisfied customers.

Ciaran Pocock

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brian came the day after I placed the call for a broken door. Arrived on time and the communication before was great. Brian was really professional and friendly and talked me through the options available for the repair. Particularly appreciate the response and professionalism around the difficulties of Coronavirus etc. Will definitely use again if we plan any work on the garage door. Thanks.

Justine Lackey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I give Precision 5 stars from start to finish. I am a big fan of technology and Precision's use of it is great. Starting with the inquiry process on the web site a rep followed up to book a site visit the same day. On the Saturday of our appointment our family received an email and a text letting us know our sales rep Mike Ganning was on his way. He arrived on the dot (an A++ plus for punctuality). Mike was vital in helping my husband and I pick the right product. We were looking to purchase a wood grain and he gave us some great insights on which product would best fit our needs. He also does installs so he had a lot to say about that process - he did a really great job educating us as first time garage door buyers. He was patient with my many questions. On the day of the install, again we received text messages and emails letting us know that Rudy D and Julian Z were on their way. As a mom putting managing getting everyone out the door for the day it was amazing to know when our team was arriving. Julian and Rudy were on prompt, polite and professional. They gave me the rundown on the install upon arrival, finished exactly when they said they would (about 4 hours from start to finish on a set of double doors), left the place totally clean, and walked me through the instructions for the keypad and remotes (which are both super easy!). Two tiny notes. I wanted to visit the showroom in Mamaroneck prior to placing my final order. I didn't realize it was appointment only - it was super easy to make one, but I am glad I just didn't pop in. The only other way they could improve is sending you a text with your estimated install date. Not the biggest deal since I was able to get touch with Mike in a pinch, but it's the only tweak I would recommend. Bravo Precision - thank you!

Scott & Anne Carpenter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service!

Henry Kelly

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service..Brian came on time and restored our garage door to a like new functionality. Explained everything..Very efficient and friendly.All charges explained up front and helpful recommendations...Scheduling worked to get us into a slot and all went perfectly..Door working like it is brand new....Highly recommend this outfit...Hank Kelly, Ossining